Privacy Policy

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Privacy Policy & Data Protection 

We treat all data we hold with strictest confidence and security. Arowanaa is committed to protecting the privacy of our clients and will not disclose any information except where it is necessary to provide the products offered, such as arranging an item delivery to be sent to you. 

The Information we collect

Arowanaa allows you to purchase our products and access the services being offered. The Information we collect is:-

First Name, Last Name, Your address, Email address, Telephone Number, card payments details or via paypal

We collect personal information to allow us to process and fulfil your orders.  Email addresses or telephone numbers collected allow us to contact you urgently if there is a problem with an order. Your information may also be provided to our third party service providers to complete the fulfilment of your order.

Cookies

When accessing the https://arowanaa.co.uk website, Arowanaa will learn certain information about you during your visit.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies to store items in your Shopping Basket between visits. We do not track your use of any other websites. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.

So what are cookies?

Cookies are little text files that are automatically stored on your computer when you visit certain sites - including https://arowanaa.co.uk  Cookies are used on all sites and do not harm your computer. For more information on cookies please visit: www.whatarecookies.com/

At Arowanaa we use cookies to keep track of your basket additions and to remember this when you return to the site if you've not completed your purchase. You need to have cookies enabled to make a purchase.

The majority of web browsers have cookies enabled, but you can turn them off should you wish to. We don’t store personal information in these cookies but we do use them to improve the shopping experience.

Managing Cookies

Should you wish to remove cookies from your computer for arowanaa.co.uk or for any other website then you can do so from your browser settings.

To enable cookies on your computer you'll need to go to the web browser you are using and enable cookies. Below are instructions of how to do this for specific browsers.

Social Network Cookies

Sometimes you may like to 'share' content from Arowanaa via sites like Facebook, Twitter and Instagram. In doing so you may be sent cookies from these websites. We don't control the settings on these websites, so you'll need to check each site individually to ascertain their cookies policy.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Stored Information & Security

Arowanaa takes the security of your personal details extremely seriously. Security policies are designed to protect the personal details under our control. The Information that we have collected from you is maintained in a secure web server. All our websites and email servers are equipped with the latest cyber security technology and multiple factor authorisations.

Third Parties

We will not pass or sell your information to our third party companies. Any email addresses we collect are strictly for internal use and we will only frequently inform you of special offers and upcoming fashion events.

Data Protection Act 1998

You have a right to access the personal data that we hold on you. If you would like to see please send a written request to the Customer Services,, Arowanaa, 39 Gunterstone Road, London, W14 9BS quoting "Security and Privacy Enquiries". If you think the information we hold on you is incorrect please contact the Data Protection Manager quoting "Security and Privacy Enquiries".

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Arowanaa Services Limited. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Arowanaa Services Limited

You must not:

• Republish material from our website without prior written consent.
• Sell or rent material from our website.
• Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.

                  Redistribute any content from our website, including onto another website.